GET IN TOUCH
+44 (0)1923 473561
Our Customer Service team is available:
Monday - Friday: 08:00 – 19:00
Saturday - Sunday: 09:00 – 17:00
Customer Service Team
TK Maxx and Homesense
73 Clarendon Road
Watford WD17 1TX
For general media enquiries, please contact:
homesense@ogilvy.com
+44 (0)7775006914
For urgent media enquiries, please contact:
+44 (0)7741105290
Our switchboard number is +44 (0) 1923 473000
We are available from Monday - Friday: 09:00 - 17:00
If we get something wrong then we’ll work hard to put it right. If you have a complaint it’s best to try and resolve it at the time with the store concerned or with our Customer Service team using the contact details above.
In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them.
The Retail Ombudsman, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP
enquiries@theretailombudsman.org.uk
0845 680 3548
IMPORTANT SAFETY NOTICE – PRODUCT RECALLS
Product Recall - Tower Air Fryer
Product Recall - Erth Beauty Hair Revitalize Steamer Cap
Product Recall - Lokumella Pistachio Bars
Product Recall - Sour Cream & Onion Chips 80g
Product Recall - Fellani Sleep & Relax Melatonin Gummy Bears
Product Recall - Dreamgro Mermaid Travel Soother
Product Recall - Wireless Chargers
Product Recall - Cylo Wireless Charger
Product Recall - Cortex Hair Curler